Shipping policy

RVNG Shipping, Return & Order Cancellation Policy

Shipping Policy

• All in-stock RVNG products ship within 1–4 business days.

• Shipping times may vary during holidays, peak seasons, or due to carrier delays.

• Once your order ships, tracking information will be sent to the email or phone number provided at checkout.

• RVNG is not responsible for carrier delays, lost packages, or incorrect addresses entered by the customer.

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Order Cancellation Policy

• Orders may be canceled within 72 hours of purchase with no fee, provided the order has not yet shipped.

• After 72 hours, approved cancellations are subject to a 15% cancellation fee based on the total order amount.

• If an order has already shipped, it can no longer be canceled and will instead fall under the Return Policy.

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Return Policy

RVNG stands behind the quality of our products. If you need to return an item, the following conditions apply:

1. Return Window

• Returns are accepted within 30 days of delivery.

• Products must be unused, uninstalled, undamaged, and in brand-new, resellable condition.

• All original packaging, accessories, and hardware must be included.

2. Restocking Fee

• All approved returns are subject to a 20% restocking fee, which covers inspection, processing, and repackaging costs.

3. Shipping Costs

• Original shipping charges are non-refundable.

• The customer is responsible for return shipping costs unless the return is due to an RVNG shipping error.

4. Non-Returnable Items

The following items are not eligible for return, except where required by law:

• Used, installed, modified, or damaged parts

• Custom-made, special-order, or build-to-order items

• Products missing original packaging or components

• Items marked Final Sale or Non-Returnable

5. RMA Required

• All returns require prior approval and an RMA (Return Merchandise Authorization).

• Returns sent without an RMA may be refused and returned at the customer’s expense.

6. Inspection & Refunds

• Returned items are inspected upon arrival.

• Approved refunds will be issued to the original payment method minus the 20% restocking fee and any non-refundable shipping charges.

• If the product is found to be used, installed, altered, or damaged, RVNG may reduce the refund or deny it entirely.

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Damaged or Incorrect Items

• If your order arrives damaged or incorrect, you must contact RVNG within 5 business days of delivery with photos and your order information.

• Once verified, RVNG will repair, replace, or otherwise resolve the issue promptly.